The author lists these 5 tech tools. I don’t completely agree with all of the author’s reasoning, but they are all worth of consideration.

1. Social Media
2. Cloud Computing
3. Tablet Computers
4. Business Intelligence Apps
5. Video Calls

My thoughts on these 5:

Social Media

There is no doubt about it, people are watching much less free-to-air TV than they used to. Some of that time is being spent on Pay TV, some is being spent in front of computer screens. And I’m sure you can guess some popular websites that people are using. (If you can’t, try Facebook, YouTube and Twitter for a start.)

It’s a mistake to treat these websites like an advertising platform. Social Media sites (Facebook, Twitter) are more like a cocktail party or a networking function. Being there is what’s important. You don’t have to “talk shop”. If the opportunity arises, then great, but if you just go in with a full-on sales pitch you’ll quickly find yourself alone in the corner of the room.

YouTube has slightly different rules – it’s a platform for you to create useful, educational content and share it with people. Obviously this is much harder than using Facebook, but the number of hours of video streamed via YouTube every day is astonishing. If you can create (or have access to) video content, you should have a YouTube channel.

Cloud Computing

This is one of those buzz words that has become so overused recently it now means something totally different to what it meant originally!

So I’ll go with the new, broad, buzz-worthy definition: Instead of spending large amounts of money on server infrastructure and buying your industry-specific software, you can now in many instances rent the service from a provider and access it over the web, usually via your Web Browser (think Internet Explorer or Firefox).

No internal servers to maintain, no initial large cash outlay, and it’s totally portable. Access your software/business systems/files in your office, via your smartphone, or anywhere you have internet access.

No system is perfect and there are downsides (if your internet connection dies then you lose access to it until your connection is restored) but we’re using this model for most of our internal systems, including:

• Email, contacts and shared calendars
• Job and project management software
• Time tracking and budgeting software

Tablet Computers

I was initially a skeptic, but am now well and truly a convert. I don’t take my laptop with me any more – be it client meetings or just away – the tablet does everything I need. (In my case an iPad, but there are some very nice Android tablets now made by Samsung, HTC and others.) The battery lasts forever, they start quickly, most have a built-in sim card slot so you can access the internet wherever you have mobile phone reception, and the list goes on. Extremely useful if you’re away from the office in the course of your business.

Business Intelligence Apps

This ties in to the Cloud Computing topic above for me – there are plenty of options out there for keeping records of your customers/clients, what they bought, and a plethora of other datasets that relate to your business.

There’s no doubt it requires some effort and commitment to set up and get some systems in place – but this is one thing that separates smart businesses from the rest of the crowd.

Video Calls

It surprises me how little I use Skype. It’s running down there on my computer, but I just never think about it. A face-to-face meeting is almost always better than a phone call, and Skype (or any video calling application) can facilitate that face-to-face interaction quite easily, but nobody calls me on Skype and I don’t call anyone else on Skype.

We really should use it more often. Is that my new year’s resolution?

Why?

Because it will never be perfect.

We’re not printing 10,000 brochures here

Too often clients get wrapped up in wanting everything to be perfect before their new website goes life. And I can totally understand this. But the web is not print. Things can be changed quickly and relatively easily if something isn’t quite right.

From a recent post on Boagworld.com:

All of these factors make us naturally hesitant to commit ourselves and go live. However it is important to remember 2 things. First, until you put your website in front of real users, it is impossible to know whether it is ready or not. Ultimately you have to launch the site and see what reaction you get.

Second, although it is scary to launch a website you do not believe is 100% ready, you must remember that the web is not like print.

It is amazing how many website owners (especially if they come from a marketing background) forget this. Often they’re used to commissioning print material that once sent to the printer cannot be changed. Fortunately, this is not the case when it comes to the web. Once you’ve launched the website it is still possible to change any aspect of it.

So when is the right time?

Again, from the same article:

Is the new website better than the old one?

If the answer to this question is yes, then there is no reason to hold back from going live. If the new website is better then the benefits of launching early are obvious. Not only will users appreciate the improved site, it will also start generating a return on the investment you make to build it. The earlier it is launched, the sooner you can start reaping the rewards.

So I am taking Paul’s advice here and launching this new website a little early.

I know it’s not quite there yet, but:

1. If I wait for it to be perfect I’ll be waiting forever
2. If I wait for it to be “finished” I’ll be waiting forever
3. It’s better than the old one (I hope!)

Websites are never actually finished, as it turns out

One last thing to keep in mind, if you think your website is finished then you have missed an important aspect of the web. Your website should be current and up-to-date, so unless nothing you do ever changes then your website is never actually finished.

It’s a bit like the washing when you think about it!

How can your business take advantage of this? Do you have a strategy in place? The time to start thinking about this is now.

Learn More about Mobile Tagging at Microsoft Tag.

We have also set up statistical tracking of these goals so that the effectiveness of the website can be monitored on an ongoing basis.The website is build on a Content management System (CMS) that allows staff at the FRCC to update it internally.

Well, it depends!

What’s a Bounce?

Basically, if someone visits one page of your website, and only one page, it’s classed as a bounce.

Typically, it will mean that someone has found your site via a search engine, looked at the first page they landed on, and then hit the back button.

You may find this thought horrifying – but there are valid reasons why Bounces may occur:

1. They are not in your physical area. If you’re an accountant, and someone from France manages to find your site, there is a pretty good chance they’ll never become a client anyway. Let them bounce.
2. You don’t actually solve their problem. Some keywords are not really good ones to chase – many are too generic. If you run mine safety training courses, you may think that “training” would be a good keyword. Except for all the people that search for dog training, sales training, weight training… Even though the keyword may be relevant in a generic sense – you may not be what your visitor is looking for.
3. Random keywords and search terms. To illustrate: back in 2004 I posted a short piece after Anna Meares won her Gold Medal in Athens (link). Shortly after, I noticed a lot if incoming traffic from people who had “googled” for her name. Were those people looking for our services at the time? Nope. They bounced. But that’s okay, we were getting traffic from a keyword totally unrelated to what we do.

So, you’ll see that you will always have some bounces. The number without context doesn’t mean much. Not all bounces are bad though – in these examples your website is helping to qualify your leads. If you can’t help them, you don’t want to be spending time answering emails and phone calls.

Killer Bounces

What hurts is a bounce from someone who lives in an area that you service (or can service) – and who has searched for a keyword that accurately matches your business.

How do you find this out? What can you do about it?

We’ll look at these issues next month!

(Haha – I feel like Eddie McGuire leaving people hanging during the ad break on Who Wants To Be a Millionaire!)

And if you can’t wait until next month for the answer – contact me to arrange an analysis of your website’s performance.

Why?

1. That particular page is likely to be themed towards that location, so someone searching for your business in a specific location will be more likely to find it via search engines
2. Finding your contact details is one of the main things visitors to your website will be trying to do. If you have this information neatly organised (and not hidden behind gimmicky forms), you give them a better experience, regardless of how they managed to get to your website in the first place
3. Even better – embed a location map on each page as well, so they can print it off and use it as a reference!

Really simple advice – but often overlooked.

That’s all speculation at this point, but overnight Google announced a new tool that lets you measure your website’s speed, based on data provided by people using the advanced features in their toolbar.

Perhaps they are gearing up for such a change, perhaps not – but importantly as explained on their blog:

Studies have repeatedly shown that speeding up your site leads to increased user retention and activity, higher revenue and lower costs.

It’s worth considering this the next time you’re thinking about large images and special effects that take longer to load. Put yourself in your visitor’s shoes. “Would I really want to wait for this?”

(Image credit: Photo Monkey)

The author states:

I hate being held to ransom. And I’m sure you do, too. But that’s the scenario you’re creating when you hand over your website to a web designer or developer and relinquish control over when and how you can change your content.

And further:

That’s why I think it’s vital for small-business owners to use their own content management systems (CMS). My recommendation is to initially use a designer to create the overall look but after that you at least want to be able to change the text on your website whenever you want.

We firmly believe this too. And despite the authors assumption that support for the likes of WordPress is hard to come by – we’re here to help you at any time! Even if you do need help at 2am we have a growing list of training videos available… (Please don’t phone me at 2am!)

We’ve been using WordPress since early 2004 – you’ll have access to all that experience as well.

Are you unable to update your own website but would like that freedom? Contact us for more information!

(Image credit: Anirudh Koul)

The belief is that too much information means people won’t contact them.

But think of it this way: your website is often the first point of contact a customer will have with your business. If your website is helpful, you are being helpful. That creates a positive first impression, and first impressions count. The additional detail you provide can also eliminate enquiries from people who you really can’t help anyway, so that can be an additional time saver.

On the other hand, if the information on your website is overly brief and sketchy, a potential customer may well leave thinking, “That was a waste of time – it didn’t tell me anything!”

Having said this, every industry is different of course, but you really need to consider the end user’s experience. Will it be a good one or a bad one?

More specifically many have an issue with pricing.

Think of it this way: You’re walking through the supermarket and a certain biscuit company has all their goodies stacked up on the end of the aisle. It has cost them a fortune to buy that space for the week, not to mention the extra stock and the time spent in stacking it up.

But there’s no price on anything.

So, when you’re walking past with your trolley, do you put any of those biscuits in?

Chances are you won’t.

At the end of the day, people will want to know the price. So why make that information difficult to get?

And if you’re in an industry where pricing is a bit tricky or complicated, read this advice for a possible solution.

The recommendation?

Don’t let people walk past your site like a supermarket display without crucial information. Put enough there so they do stop, look around, and just maybe you’ll have a new customer!